Marketing 5 minutes read

The ultimate guide to interactive emails and how they can benefit your business

Interactive emails and their unparalleled benefits.
Table of Contents

Email marketing is an essential tool for businesses to communicate with their customers and prospects. However, the effectiveness of email marketing is largely dependent on the engagement levels of recipients. Traditional email marketing campaigns typically consist of static text and images, which can be visually unappealing and fail to capture the attention of the recipient. This is where interactive emails come in.

Interactive emails incorporate distinct functional components within the email message that enable the recipients to actively engage with the content. These functional elements enable the recipient to perform actions such as rating services, adding items to the shopping cart, proceeding to checkout, taking part in a survey, participating in a quiz, or playing games directly within the email inbox. The primary objective of interactivity is to encourage recipients to take action by clicking, tapping, or interacting with the content in some other way.

 Interactive emails

The benefits of interactive emails: why you should make the switch?

1. Gain better insights

Interactive emails generate more clicks within your emails, and these clicks serve as valuable data that you can use to better target your audience. For instance, you can send out an email containing a poll or survey to learn more about users’ interests, which will enable you to inform your next interactive marketing campaign with more accurate targeting and relevant content delivery.

2. Better user experience

Interactive emails simplify a user’s journey and eliminate the need to redirect them to a website. Moreover, the engaging nature of dynamic content such as carousels, sliders, puzzles, etc. can enhance the experience and result in a better email marketing conversion rate.

3. Visually engaging dynamic content

Dynamic content like carousels and sliders can help users enjoy a visually rich experience. For instance, an email marketing expert working for an eCommerce company can employ a carousel where customers can view product images much like they would on a website. Moreover, you can try interactive infographics, which help users grasp your content easier while keeping them engaged at the same time.


Google Store, Email Marketing

Beyond the basics: The Practical Applications of Interactive Emails

1. Launch new products or features

If your business often releases new products or updates on your services, you can send out an interactive email to announce them. With a simple interactive GIF, you allow users to quickly be informed of what’s new or what they can expect from you.

2. Tease an upcoming event

Whether you host events offline or online, like a conference or seasonal sales, you can add interactive elements to your email campaigns to promote your event. In interactive marketing, you can try a carousel to feature the items that will be on sale during the event.

3. Encourage customer feedback

Users are drawn to brands that make them feel valued, so encouraging feedback through your interactive emails will grant you not only insights but also brand loyalty. For instance, after releasing a new feature, you can ask customers to rate it with a simple scale.

Maybeline New York, Email Marketing

How to create interactive emails?

1. Choose the right email marketing platform

Not all email marketing platforms to support interactive emails, so make sure to choose one that does. Some popular platforms that support interactive emails include Mailchimp, Hubspot, and Campaign Monitor.

2. Decide on the type of interactive content

Depending on your goals and audience, you can choose from a range of interactive content such as quizzes, surveys, polls, carousels, sliders, and more. Remember to keep it relevant to your brand and offer value to your audience.

3. Use the right tools

You don’t have to be a developer to create interactive emails. There are many tools available, such as interactive email builders, that can help you create interactive emails quickly and easily.

4. Test your emails

Before sending out your interactive email, make sure to test it across multiple email clients and devices. This will ensure that your email looks and works the way you intended it to.

Mail communication, connection message to mailing contacts, global letters concept.


Interactive emails are a powerful tool for businesses that want to engage their customers and drive higher conversion rates. They offer a better user experience, visually engaging dynamic content.


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