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  • Why use Robotic Process Automation in Healthcare?


    Robotic Process Automation (or RPA) is a type of automation technology that is used in business operations through software robots that work on Artificial Intelligence programs. The healthcare industry has only recently begun to realize how it can inculcate RPA to ease down the time-consuming and heavy manual operations. Automation in healthcare has been ignored for quite some time but the burden of a global pandemic on the highly manual healthcare systems has made the medical professionals realize the shortcomings and need to use RPA.

    High demand for healthcare services has increased the burden on the industry which has further various problems, both at an operational and organizational level. There are many operational challenges such as collecting and storing patient data which is sensitive in nature, filing paperwork for insurance and coverages, collecting and storing health records etc. These odd tasks can sometimes highly delay the patient’s treatment and efficiency in providing immediate relief.

    At an organizational level, both private and public hospitals face the problem of repetitive tasks that can drive up the costs to the organization and reduce the efficiency of providing treatment to the patients. This is why it becomes important to find ways to use technology that will help in reducing these extra costs and improving speed and efficiency and RPA is perfectly suitable for this job.

    Let’s understand some of the uses of Robotic Process Automation in the Healthcare industry to understand why it should be put more into use:

    Making and scheduling appointments
    A software robot is the most efficient way to do the job of appointment taking. From the patient’s name, age, sex, to the patient’s insurance carrier and preferences, all this data is necessary for the doctor to understand the patient and later provide appropriate treatment. The task of noting down the information, collating it, and passing it along can be tedious and repetitive. The sluggish nature of the task can lead to many errors in the data. But using RPA instead will prevent almost all of these excessive duties and put the focus of medical professionals on providing care to the patient.

    This will benefit everyone, from the person taking these calls, doctors, caregivers, patients. The more streamline the process becomes, the more efficient it is and everybody likes efficient workings.

    Effectively managing claims and billing
    In the healthcare industry, the patient might recover from the illness but the processes do not end there. The processes go on till the payment of all bills and making claims for the cover and insurances. A number of sub-processes in this process relate to inputting, evaluating, and dealing with the appeals. These sub-processes could easily be dealt with automation software that would collate all the data.

    The RPA medical software can even find out if a claim doesn’t comply with the official demands, it can easily find and reject such claims.

    Making revenue cycles user friendly
    The use of AI and ML in RPA ensures that the software robot keeps adapting to the changing needs. There can be many problems with revenue cycles but an automated process can ensure to adapt to them by keeping up with the codes. These processes are further boosted through the emphasis on the digitization of data and patient records and their accounts.

    Ensures overall health of a patient outside the clinical setting
    RPA in healthcare will work closely with patient records and data to provide a more holistic treatment to the patient. The data will help keep a track of a patient’s health record even outside the clinical setting which would, in turn, help the medical professionals in ensuring that patients do not deviate from their health plans.

    Automated processes will help in timely identifying the patients who deviate from health plans and inform the concerned medical professional who would help the patient in getting back on track. This kind of data tracking software can ensure the overall well-being of the patient’s health.

    Also Read: How Conversational AI can transform Healthcare

    More attention on care work
    In continuation to the benefits of data collection of health records, it will also help in providing better care to the patient. It will notify the caregiver about the particular needs and preferences of a patient, providing them with ample time to be equipped with the necessary tools and emotions to enhance patient care.

    It will also ease the doctor’s job of manually searching files of patient’s data and would rather be presented with necessary information through RPA filtration. It will allow the doctor to focus more on providing care.

    The burden faced by the healthcare industry due to the global pandemic has proved that the industry requires some immediate reforms. If it cannot improve by inducing extra labor this time, it needs to focus on technology to do that labor for them. This is why the use of RPA in healthcare has become extremely important and should be implemented by all healthcare organizations immediately. If you are looking to integrate RPA into your healthcare ecosystem, we can help. Get in touch with our RPA experts for a free consultation today.

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