Success Story
About the Client
UMANG (Unified Mobile Application for New-age Governance) is a flagship initiative by NeGD that provides Indian citizens with a single platform to access a wide range of e-Government services, spanning both central and state government departments.
Business Situation and Requirements
The public services sector in India is increasingly moving toward digital solutions to improve accessibility, efficiency, and citizen satisfaction. However, many government platforms remain fragmented, not mobile-friendly, and limited in language support, often requiring high-speed internet and multiple logins. This creates challenges for rural populations and less tech-savvy users, forcing them to rely on in-person visits or multiple portals to access essential services.
Recognizing these gaps, NeGD aimed to modernize its legacy systems by building a centralized, secure “super app” to streamline government services for all citizens. The objective was to create a scalable, mobile-friendly platform with multilingual support, simplified access, and robust security. Unthinkable was entrusted with designing, developing, and enhancing the platform to deliver efficient, inclusive, and secure digital services, ensuring that citizens across India could easily access government services from a single interface.
Their requirements included:
Application Assessment and Code Takeover: Review and take control of all existing application code, documents, and related artifacts to understand the current system and prepare for upgrades and integration.
UI/UX Redesign: Redesign the interface to enhance usability across diverse user groups and ensure compatibility with different devices and platforms for a smooth, intuitive experience.
Integration of Multiple Services: Develop a plan and architecture to consolidate forms and data from 2,500+ central and state government services into the existing UMANG application for a unified platform experience.
Platform Scalability: Scale the application to support growth from 500 to 2,000+ services while maintaining high performance, responsiveness, and seamless user experience.
Performance Optimization: Optimize the platform to handle increased user traffic and large data volumes efficiently, ensuring it remains fast and stable under heavy load.
Compliance and Maintenance: Adhere to government regulations while providing ongoing monitoring, maintenance, and updates to keep the platform secure and up to date.
Solution
Unthinkable partnered closely with NeGD to modernize, scale, and streamline the UMANG platform. The engagement began with a takeover of existing systems, codebases, and documentation to ensure continuity without disrupting daily operations. To support UMANG’s growth, the team built a scalable architecture and integration plan that unified data and forms from 2,500+ government services into a single platform.
A complete UI/UX redesign made UMANG easier to use across devices, with simpler navigation, clear service categories, and a unified login.
Front-End Migration to AngularJS
The front end was migrated from Java to AngularJS, enabling the use of reusable components and speeding up the development of new services. This shift also improved maintainability and made the interface easier to scale as the platform expanded.
Simplified UI/UX and Optimized Workflows
High-traffic user journeys were redesigned to shorten and simplify workflows. Most services are now completed within two to three screens instead of five, removing unnecessary steps and duplicate data entry. These improvements increased task completion rates and improved app ratings across platforms.
Scalable Platform with Rapid Service Onboarding
To support growth, the team leveraged reusable components and close collaboration with government departments to onboard over 100 services efficiently. The platform demonstrated strong, seamless handling of peak loads, including CBSE result days with more than 40,800 users per minute and nearly 2 million daily users, without performance degradation.
Robust Security and Continuous Monitoring
The platform was strengthened with continuous security monitoring to identify and address vulnerabilities such as injection attacks, cross-site scripting, and configuration issues. A 24×7 monitoring system now tracks frontend errors, network failures, and performance metrics, ensuring the platform remains secure, stable, and reliable at all times.
Continuous Support and Platform Maintenance
Dedicated test and live environments enable safe rollouts, while a responsive support desk quickly resolves issues such as login failures, OTP errors, and service-related concerns—ensuring uninterrupted access for citizens.
Impact
Since its launch, UMANG has been used by over 100 million users and supports 20+ regional languages. It has earned international recognition, including the Best m-Government Service Award at the 6th World Government Summit and the DNPA award for Mobile Governance, Administrative Reform, and Ease of Living.
UMANG provides a single mobile gateway to 2,500+ services from 250+ departments across sectors like healthcare, finance, education, and transport. By simplifying workflows and standardizing service integration, it has transformed a complex, fragmented system into an easy-to-use, secure, and scalable platform for citizens and government departments.
2500+
Services Aggregated
250+
Departments Integrated
100M+
Downloads
