How NSDC Built India's Largest AI-Driven Skills Platform

Success Story

About the Client

The National Skill Development Corporation (NSDC) is a government-backed organization in India working in a public-private partnership with India's Ministry of Skill Development and Entrepreneurship. Through its online platform called the Skill India Digital Hub (SIDH), NSDC provides skill-based training to students in higher education, focused on making education more practical and career-oriented in line with India's National Education Policy (NEP) 2020.

Country:

India

Industry:

Government

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Business Situation

The National Skill Development Corporation faced a critical challenge in bridging India’s massive skills gap. With rapid advancements across healthcare, IT, retail, and agriculture sectors, traditional learning methods couldn’t scale to meet the workforce demands of 1.3 billion people. The organization needed to align skill development with market requirements while ensuring quality education that supported India’s National Education Policy.

NSDC’s vision was to create a comprehensive digital ecosystem where employers, training providers, and learners could seamlessly interact. This would ensure that skill supply matched actual job market demand across diverse geographical regions and socioeconomic backgrounds. The challenge was building infrastructure capable of serving millions of concurrent learners while maintaining personalized experiences.

Recognizing the complexity and scale required, Unthinkable recommended a microservices architecture combined with AI-first design principles. This approach would enable independent scaling of functional components like personalized learning paths, skill tracking, and intelligent job matching.

Key Technical Requirements:

Scalable learning management system capable of supporting thousands of concurrent learners without performance degradation
AI-driven recommendation engines for personalized course suggestions based on individual learner profiles, skill levels, and career aspirations
Intelligent job matching algorithm connecting learner skills with available opportunities for seamless employment transition
Blockchain-powered certification system ensuring tamper-proof, verifiable digital certificates
Multi-stakeholder portals providing dedicated interfaces for learners, employers, and training providers
Enterprise-grade data security and compliance with global privacy standards
Centralized ticketing management system for real-time learner and stakeholder support

The Solution

Unthinkable delivered a comprehensive AI-powered learning platform built on microservices architecture. The solution combined Next.js for high-performance web delivery, RASA-based conversational AI, and blockchain certification technology to create a scalable ecosystem serving millions of concurrent users.

Key Platform Features:

Admin Dashboard

The Admin dashboard enables administrators to efficiently manage and track all course submissions with features like advanced filtering, export options, and real-time status updates for approvals, payments, and workflow stages. It provides comprehensive modules for handling training partners, training centres, trainers, learners, payments, and support with centralized operational control.

Training Partner Dashboard

A user-friendly platform for training partners to monitor and manage their skill development activities. It includes insightful visual analytics that track weekly certificates in real-time, show enrollment versus course completion trends, and give a clear breakdown of top enrolled courses by category, promoting informed decision-making to enhance course effectiveness.

Training Centre Dashboard

This dashboard helps training centers easily keep track of their training progress and manage payments and batches effectively. It displays key metrics such as active courses, enrollments, allocated and available trainers, ongoing and pending batches, payment status etc., enabling detailed operational tracking.

Learner's Homepage

This landing page offers a unified user-centric experience to help learners advance their professional development. With curated courses from top providers like Udemy, Google, and Intel, it highlights the most popular courses across various domains, offering tailored courses suited to each learner’s interests. The platform also showcases job opportunities from reputed companies for seamless access to skill-building resources.

Multi-modal Learning Delivery

The platform enables hybrid learning models that blend self-paced digital content with instructor-led sessions. This approach ensures flexibility, caters to diverse learning preferences, and bridges regional internet accessibility gaps, thereby creating an inclusive learning ecosystem.

Blockchain-based Certification System

Certificates are issued using decentralized blockchain technology, ensuring they are tamper-proof and verifiable. This strengthens trust, eliminates fraud risks, and enhances credibility among learners and recruiters.

Integrated Job Board (JobX)

An intelligent job-matching engine connects verified learner credentials with 2000+ live job vacancies. By converting every completed course into a relevant job opportunity, it personalizes role recommendations and simplifies career placement, all without additional log-ins.

RASA-based AI Chatbot

The AI chatbot, built on the RASA framework is powered by the LLaMA large language model, providing natural and intelligent interactions. Supporting Indian languages like English, Hindi, and Hinglish in both text and voice, it helps users navigate the platform, resolve queries, and explore career options in a conversational manner.

Mobile-first Approach with Android & iOS Apps

Recognizing that a large portion of learners, especially in rural and semi-urban regions would access the platform via smartphones, we developed native Android and iOS apps along with the web portal. These apps ensured uninterrupted learning with offline capabilities, push notifications for course updates, and localized interfaces for inclusivity.

Personalized Learning & AI Integration

The core of the learner experience was personalization. We embedded AI-driven recommendation engines that studied user behavior, past progress, and career interests to suggest tailored learning paths. Additionally, our AI-based job-matching algorithm connected learners with relevant job opportunities and training programs, ensuring that skills translate into employability.

The Impact

Through partnership with NSDC, the platform transformed digital learning accessibility for 1.3 crore learners across India, including remote and underserved regions. The comprehensive course catalog now features 7,100 specialized programs covering emerging technologies like AI, drones, data science, and cloud computing from leading global providers.

The integrated employment ecosystem achieved remarkable success with over 26,000 verified candidate placements spanning 25+ countries. The blockchain certification system has issued over 1 crore tamper-proof, verifiable digital certificates, establishing new standards for educational credential integrity.

Administrative efficiency improvements included enhanced visibility and streamlined management of approvals, payments, and operational workflows. Training providers experienced a 60% error reduction through real-time tracking of certifications, enrollments, and batch management systems.

The platform has become India’s premier trusted solution connecting education with employability, directly supporting the nation’s vision of establishing itself as the global skills development capital.

7,100

Courses Offered

1.3 crore

Learners Engaged

42,000

Training Partners