Developing a Telehealth Platform to Serve Over a Million Patients and Healthcare Providers

Success Story

Business Challenges and Key Requirements

The client strived to make healthcare services more accessible and manageable. Patients were using separate platforms for consultations, appointments, and claims. Meanwhile, administrators worked with disconnected systems that led to delays, errors, and unnecessary complexity.

The healthcare provider proposed a consolidated telehealth platform featuring dedicated portals for patients, administrators, and corporate employees. This platform aims to enhance accessibility and streamline administration, while also providing corporate clients with insights into healthcare usage.

The firm partnered with Daffodil Software to develop the platform, leveraging their expertise in healthcare IT and knowledge of industry compliance standards.

The key requirements included:

Designing the overall development strategy, covering software architecture, technology stack, and UI/UX design.
Building an admin portal to manage patient services, prescriptions, and administrative workflows.
Developing an employee portal with specific modules such as Member Management, Claims Management, Network Hospital Dashboard, and Endorsement Management.

The Solution

Daffodil Software started by examining the client’s needs. We identified key features, mapped user experiences, and assessed the technical setup to create a solution that met business goals and compliance requirements.

The platform was built with React for the frontend and Node.js for the backend, providing a secure and scalable architecture. We designed to support real-time interactions and manage large volumes of sensitive healthcare data, while meeting Indian standards for data security and patient data privacy.

To streamline operations, Daffodil also developed dedicated portals for administrators and employees. The admin portal promoted smooth management of patient services, prescriptions, and lab orders. The employee portal included modules for member management, claims processing, and a network hospital dashboard. Together, these components created a platform that was easy to use, efficient to manage, and reliable even at peak usage.

User Portal

Virtual consultations: Helped patients connect with physicians remotely via video calls, allowing them to access vital monitoring and auto-generated medical reports.

Appointment scheduling: Provided a simple interface for booking and managing appointments with selected healthcare providers.

Health tracking: Integrated daily activity and wellness tracking system that detects your steps and hydration goals to support preventive care.

Gamification & Rewards: Added engagement features that allow users to earn Fitcoins for completing health challenges.

Claims Processing: the claims interface allows users to submit and track insurance claims digitally. It reduces errors, speeds up resolution, and eases reimbursement management.

Admin Portal

Appointment Booking Forms

Daffodil Software created booking forms that capture all customer and insurance details in one step, making appointment scheduling more efficient.

Orders Dashboard

A centralized dashboard helps administrators view and manage all incoming orders. It improves visibility and speeds up decision-making.

Quality Control Dashboard

The QC dashboard enables administrators to review requests in detail and approve, reject, or partially approve them. It provides clear oversight of case handling.

Partner Management Dashboard

Daffodil Software developed a dashboard for managing healthcare providers and diagnostic labs. It supports better coordination between the platform and its partners.

Employee Portal

Member Manager

Daffodil Software has developed a Member Manager dashboard that allows administrators to easily access and manage complete user records. This tool simplifies the process of updating information and helps maintain accurate and up-to-date member data.

Claims Management

The portal includes a claims management module that consolidates all claims in one place. Employees can track and process claims more efficiently, thereby reducing the time to resolution.

Network Hospital Dashboard

Daffodil Software developed a dashboard that lists all hospitals and healthcare facilities under the employee’s healthcare plan. It helps employees find in-network providers and access services easily.

Endorsement Feature

The endorsement feature centralizes all employee requests so that they can be reviewed and processed faster with fewer errors.

Impact

The telehealth platform made healthcare easier to access and use. The user portal supported over 8 million patients, providing video consultations, gamification with FITCoins, and digital wallets that encouraged engagement and helped patients stay on top of their health.

Admin and employee portals brought patient services, claims management, and appointment scheduling into a single system. This reduced administrative effort, sped up responses, and made operations more reliable. Health tracking and preventive care features further supported employee wellness.

The platform handled more than 600,000 health check-ups and achieved a 90% employee satisfaction rate. It improved the platform’s usability and reliability for healthcare providers, employers, and patients.

8,000,000+

Patients served

600,000+

Health check-ups conducted

90%

Employee satisfaction

Developing a Telehealth Platform to Serve Over a Million Patients and Healthcare Providers

About the Client

Country:

Industry:

Business Challenges and Key Requirements

The Solution

User Portal

Admin Portal

Employee Portal

Impact

8,000,000+

600,000+

90%

Awards & Accolades

Delaware, USA

London, UK

Dubai, UAE

Gurugram, India

Discover Unthinkable

Industries

Services

Domain Expertise