Business Situation & Requirements
On average, patients wait up to 24 days to schedule appointments with physicians, a figure that varies by city and specialty, leading to delayed care and poor patient experience. On the provider side, the system grapples with critical issues such as physician burnout, inefficiencies of the Fee-for-Service (FFS) payment model, and frequent patient no-shows, all of which strain healthcare delivery and sustainability.
To address these systemic challenges, VivoDoc envisioned a digital-first platform that could streamline appointment scheduling, reduce wait times, and enable two-way interactions. To transform this vision into a scalable, market-ready solution, the client sought a trusted technology partner with expertise across strategy, product architecture, and rapid time-to-market execution. VivoDoc partnered with Unthinkable to design and develop a robust, secure, and scalable platform that aligns with healthcare industry needs while delivering measurable value to both patients and providers.
Key requirements were:
Carry out in-depth brainstorming and requirement analysis to evaluate market dynamics, user expectations, operational workflows, and compliance needs, ensuring a well-defined and scalable solution approach.
Allow patients to search for physicians within their vicinity, view real-time availability, and book appointments based on preferred specialties and time slots.
Enable insurance coverage verification before appointment scheduling to ensure billing transparency and prevent reimbursement challenges for providers and physicians.
Integrate seamlessly with third-party EHR platforms such as Athena Health and DrChrono, allowing physicians to access patient information efficiently without administrative overhead.
Provide providers and physicians with a centralized dashboard to manage appointments, patient data, revenue cycles, and operational workflows effectively.
Enable providers to manage marketing and practice growth activities, including patient engagement, visibility, and performance insights to support business expansion.
