Business Situation and Requirements
Organizations can face challenges when platforms become inefficient or overly complex, leading to higher maintenance costs and lower user adoption. Ensuring operational efficiency, scalability, and usability while keeping pace with evolving needs is a common challenge for knowledge and innovation-driven organizations.
KFAS relied on Task Space from the EMC Documentum suite to manage ECM and BPM operations. Over time, inefficiencies in process implementation, increasing system complexity, and rigid workflows reduced user adoption and made ongoing maintenance costly. Unused licenses further added avoidable operational expenses.
KFAS set out to modernize its applications, aiming for a flexible, user-friendly platform that simplifies operations, enhances usability, and reduces support and licensing costs. Key requirements included:
Improve User Adoption: Redesign poorly implemented processes to make the application intuitive, efficient, and easy for users to adopt.
Simplify System Architecture: Reduce platform complexity to enable easier enhancements, faster updates, and better system performance.
Lower Maintenance Costs: Eliminate technical debt and streamline support efforts to reduce ongoing maintenance expenses.
Optimize License Utilization: Identify and remove unused or underutilized licenses to eliminate unnecessary operational costs.
Modernize Business Critical Applications: Migrate legacy applications to a flexible, modern platform capable of supporting evolving business needs.
Enable Cost Effective Scalability: Ensure the new platform supports future growth while optimizing infrastructure, support, and operational costs.
