Business Situation
ACKO had been managing a mobile application that enabled partner organisations to offer corporate health insurance policies to their employees. Through the app, employees could access insurance benefits, raise and track claims, and consult doctors via on-call services. However, as the platform’s user base and service expectations grew, the existing application struggled to keep pace with the evolving market demands and required significant modernisation.
ACKO partnered with Unthinkable to transform the application into a more reliable, high-performing, and scalable platform. They were looking for a technology partner capable of delivering faster performance, seamless user experiences, and the flexibility to continuously adapt the app to changing business needs and growing user volumes.
The key requirements were:
Assess existing workflows and user journeys to identify improvement opportunities.
Automate insurance endorsements and other repetitive operational tasks.
Enable mapping of multiple comprehensive health insurance policies for each insuree.
Provide seamless mapping and management of group medical covers for corporate employees.
Improve transparency across the entire insurance claims processing and tracking journey.
Deliver a fast, highly responsive UI with significantly reduced application load time.
