Frequently asked questions (FAQs)
- What is healthcare design?
Healthcare design refers to designing digital experiences that support safe, efficient, and patient-centered care. In web development, it means creating interfaces optimized for clinical workflows, accessibility, patient trust, and regulatory compliance. Healthcare design blends usability, clarity, and empathy to ensure that patients can easily navigate their care journey.
- How do healthcare websites integrate with clinical systems like EHRs?
Healthcare websites connect to EHR/EMR systems through HL7 or FHIR APIs. These integrations allow medical data to flow securely between platforms. Interoperability ensures clinicians always have up-to-date information and patients receive a seamless digital care experience.
- What is UX design in healthcare?
UX design in healthcare focuses on creating intuitive and accessible digital experiences for patients, caregivers, and clinical teams. It applies human-centered design principles to reduce cognitive load, streamline workflows, and improve decision-making.
- What types of healthcare web solutions can you build?
We develop a wide range of healthcare web solutions, including patient portals, hospital and clinic websites, clinician dashboards, EMR/EHR-integrated systems, appointment scheduling platforms, telehealth web interfaces, admin consoles, digital consent management tools, RPM dashboards, medical eCommerce sites, and HIPAA-compliant web apps.
- Can you integrate with third-party EHRs, medical systems, and devices?
Yes. We specialize in interoperability and support seamless integration with leading EHR/EMR systems (Epic, Cerner, Athenahealth, Allscripts, eClinicalWorks), medical devices, lab systems, and pharmacy networks using HL7, FHIR, SMART on FHIR, CDA, DICOM, and secure APIs.
- Do you support mobile, web, and progressive web applications (PWAs)?
We build responsive, mobile-first healthcare websites along with progressive web applications that deliver app-like functionality. PWAs are ideal for patient portals, telehealth experiences, symptom tracking, scheduling, and digital triage tools. We also extend web functionality to native mobile apps when needed.
- What features should a modern medical website include?
A high-performing healthcare website typically includes:
- Appointment scheduling & calendar management
- Secure patient-provider messaging
- EHR/EMR interoperability
- Patient registration & digital onboarding
- HIPAA-compliant forms & e-signatures
- Online bill payment & insurance verification
- Telehealth components (video, chat, uploads)
- RPM dashboards
- AI-driven search & symptom checkers
- WCAG-compliant accessible design
- DICOM viewer integrations (if relevant)
- Personalized patient content & care pathways
- How do you ensure HIPAA, GDPR, and FHIR compliance?
We take a security-first, healthcare-first approach to web development. Our compliance measures include:
- Encrypted data transmission & storage
- Role-based access control (RBAC)
- Audit logs and activity monitoring
- Secure hosting environments (HIPAA-ready cloud)
- FHIR/HL7-based interoperability
- Regular penetration testing & vulnerability scans
- Data minimization and PHI governance practices
- Adherence to FDA, HITECH, SOC 2, ISO 27001, and WCAG guidelines when applicable
- Do you provide post-launch maintenance & support?
Yes. We offer ongoing support that includes:
- Performance monitoring
- Security updates & patching
- New feature development
- EHR/device onboarding
- Cloud optimization
- Accessibility & compliance updates
- UX refinements based on user behavior
