Frequently asked questions (FAQs)
- What is API integration, and why does my business need it?
API integration connects different software applications, allowing them to exchange data and functionality automatically. Your business needs it to eliminate manual data entry, reduce errors, improve efficiency, and create seamless workflows across systems. Instead of employees copying information between platforms, integrations sync data in real-time, freeing teams to focus on strategic work.
- How long does it take to complete an API integration project?
Timeline varies based on complexity, ranging from 2-4 weeks for simple third-party integrations to 3-6 months for enterprise-wide integration projects. Factors affecting duration include the number of systems being connected, data complexity, security requirements, legacy system limitations, and custom functionality needs. We provide detailed timelines during the discovery phase after assessing your requirements.
- What's the difference between REST API and SOAP API integration?
REST APIs use standard HTTP methods, return data in JSON format, and are simpler, faster, and more flexible, ideal for web and mobile applications. SOAP APIs use XML messaging with strict protocols, offering built-in security and transaction compliance, better for enterprise systems requiring guaranteed message delivery. We recommend REST for modern applications and SOAP when integrating legacy systems.
- How do you ensure API integrations are secure?
We implement multiple security layers, including OAuth 2.0 authentication, API key management, SSL/TLS encryption for data in transit, role-based access controls, rate limiting to prevent abuse, and comprehensive logging for audit trails. All integrations follow OWASP security standards, undergo vulnerability testing, and comply with relevant regulations like GDPR, HIPAA, or PCI-DSS.
- What happens if a third-party API changes or goes down?
We build resilient integrations with error handling, retry mechanisms, and fallback strategies. When APIs change, we implement versioning strategies to maintain compatibility. If services go down, our integrations queue requests for later processing, send alerts to your team, and maintain system stability. We also monitor API health continuously and provide maintenance support.
- Can you integrate with legacy systems that don't have APIs?
Absolutely. We create custom API layers that sit atop legacy systems, exposing their functionality through modern REST or GraphQL interfaces. This might involve database integration, file-based data exchange, screen scraping, or middleware development. We bridge old and new technologies, letting you modernize gradually without replacing entire systems or losing technology investments.
- How much does API integration cost?
Costs vary based on project scope, complexity, and integration type. Simple third-party integrations might cost different from comprehensive enterprise integration projects. Factors include the number of systems, data volume, custom development requirements, security needs, and ongoing maintenance. We provide transparent, fixed-price quotes after understanding your needs.
- Do you provide ongoing support after integration is complete?
Yes, we offer comprehensive support plans including monitoring, maintenance, bug fixes, performance optimization, and feature enhancements. Our support covers API version updates, security patches, troubleshooting, and adapting integrations as your business evolves. You can choose from different support tiers based on your needs, from basic monitoring to 24/7 dedicated support with guaranteed response times.






