Developing a Customized PMS for a Telehealth Provider Delivering Personalized Weight Loss Care

Success Story

Business Situation & Requirements

The client was relying on a third-party intake and practice management platform that supported scheduling, communication, and invoicing but lacked the flexibility needed to manage patient data, medications, and appointments efficiently. Performance limitations further restricted scalability and negatively impacted both patient experience and operational workflows.

To overcome these challenges, the client aimed to build a custom practice management system tailored to their processes and compliant with HIPAA guidelines. They required a scalable, secure solution that could enhance patient engagement, streamline operations, and support subscription-based weight loss programs with ongoing doctor interaction.

Additionally, the client sought to develop a Progressive Web Application (PWA) to ensure cross-platform accessibility and enable patients to log and track daily activities throughout their weight loss journey. To bring this vision to life, they partnered with Unthinkable to design and develop a user-friendly, feature-rich platform that enables seamless collaboration between doctors and patients while supporting long-term business growth.

Key Requirements were to:

Conduct a detailed discovery phase to define the product roadmap, technical architecture, feature scope, and scalability strategy for the PWA-based practice management system.
Design, develop, and maintain a comprehensive Progressive Web Application tailored to the client’s operational workflows and subscription-based care model.
Build intuitive, role-based dashboards for doctors, staff, and patients to streamline appointments, communication, reporting, and care management.
Develop a unified system that enables patients to log daily activities, track medication intake, monitor weight progress, and attend video consultations.
Implement dynamic intake forms to capture patient health data and support the creation of personalized, data-driven weight loss plans.
Ensure strict adherence to HIPAA regulations and industry standards to safeguard patient information and maintain a secure platform.

Solution

After analyzing the client’s business model and care delivery workflows, the team built a fully customized, end-to-end practice management system designed to support subscription-based weight loss programs at scale. The solution unified patient onboarding, appointment scheduling, medication management, billing, and ongoing care coordination into a single, streamlined ecosystem. To enhance accessibility and engagement, a Progressive Web Application (PWA)-based patient portal was developed, empowering patients to actively track progress, log daily activities, and connect with doctors seamlessly across devices.

The platform was engineered using a scalable and performance-driven tech stack. Node. JS-powered secure and efficient backend operations, MongoDB ensured flexible and high-speed data handling, and React.js delivered a dynamic, intuitive user interface. This robust architecture not only improved operational efficiency but also elevated patient experience, strengthened compliance, and positioned the client for sustainable, technology-driven growth.

For Clinics and Doctors

To address operational and clinical needs, the team built a comprehensive system that streamlined administration, care delivery, and patient management across clinics. The platform unified dashboards, scheduling, prescriptions, memberships, and communication tools into a single ecosystem, enabling doctors and staff to manage workflows efficiently while delivering structured, subscription-based weight loss programs.

Super admin and staff dashboards

A centralized super admin dashboard provided visibility into active/inactive patients, clinics, and transaction insights through detailed spending charts. The staff dashboard enhanced daily operations with real-time appointment tracking, membership status updates, and organized access to pending patient forms, ensuring smoother coordination and faster decision-making.

Appointment booking

An intuitive appointment scheduling module was integrated into the website and accessible via shared links. The booking interface displayed real-time appointment statuses and allowed clinic administrators to assign doctors or nurses efficiently, simplifying scheduling management and reducing manual coordination efforts.

Video integration

The platform enabled admins and staff to upload educational video content to engage patients while they waited for consultations. This feature fostered a more interactive experience and supported patient awareness through curated weight loss and wellness resources.

Prescription and invoice generation

Doctors could securely prescribe medications, injections, and supplements through the PMS after consultations. The system tracked injection usage, generated invoices, and sent automated alerts for refill reminders or upcoming prescriptions, ensuring continuity of care and better medication adherence.

Video consultation

A secure video consultation feature enabled doctors to connect remotely with patients for personalized discussions. The system also supported group consultations, with automated participant selection based on membership plans, simplifying coordination and enhancing care accessibility.

Membership and renewal

The platform included flexible membership management, allowing staff to assign, renew, or modify plans. Patients received timely notifications for medication reorders and membership renewals, ensuring uninterrupted treatment and seamless subscription continuity.

Dynamic form creation

Pre-defined dynamic forms captured essential patient information, including medical background and consent. The system enabled seamless digital signatures through typed or handwritten input, ensuring efficient data collection and compliance.

Appointment booking

Patients could conveniently schedule appointments online by selecting preferred dates and time slots. The system also supported in-person visits and cash payment options, offering flexibility based on patient preferences.

Prescriptions and payment support

Patients could view prescribed medications, track remaining injections, and receive automated refill alerts. The platform also enabled secure payments through third-party integrations, ensuring a smooth and transparent transaction process.

Daily logs feature

Patients could log meals, water intake, exercise, activities, and weight through daily tracking tools. The system provided checklists and personalized diet and exercise recommendations, allowing both patients and doctors to monitor progress effectively.

Interactive reports

The PWA featured graphical weight charts and visual progress reports, offering patients a clear and intuitive view of their journey over time and supporting data-driven adjustments to treatment plans.

The Impact

A custom, HIPAA-compliant practice management system was built to meet the client’s unique operational needs. With dynamic forms, secure messaging, video consultations, and advanced appointment scheduling, the platform streamlined workflows and strengthened patient engagement throughout the weight-loss program.

Impressed by the execution and timely delivery, the client expanded the partnership to develop a cross-platform mobile application and introduce additional features to further scale and enhance the PMS ecosystem.