Business Situation and Requirements
Consistent training across nationwide franchises is challenging, with in-person sessions, printed materials, and multiple systems creating extra work, wasted space, and inconsistent results.
The client relied on traditional, fragmented training methods across multiple locations, making it difficult to ensure consistency and measure impact. To support virtual training for 5,000+ sales employees, they needed a centralized digital platform that could standardize learning, reduce training time and operational costs, and give leadership real-time visibility into performance and adoption.
The key requirements included:
Scalable LMS Architecture: Design and implement a robust platform capable of supporting simultaneous training for a large workforce while delivering high-quality video content without performance issues.
Core LMS Platform Integration: Implement Moodle as the central learning management system to enable seamless access to video-based training and progress tracking from any device, anytime.
Role-Based Content Management: Develop a video content management system with defined permissions for administrators, managers, and end users, allowing managers to review submissions, evaluate performance, and provide feedback.
Customizable LMS Experience: Enable extensive customization and configuration of the LMS to meet business requirements, departmental needs, and company branding through a custom theme.
Gamification Features: Integrate a gamification framework, including contests, badges, points, rewards, and real-time leaderboards to boost engagement and encourage adoption of training programs.
Performance Monitoring & Optimization: Ensure continuous monitoring and optimization of the platform to maintain smooth operation, high-quality video playback, and overall system reliability for all users.
