Business Situation and Requirements
The client had an online platform where dentists could apply for certifications, schedule exams (online or offline), and check the status of their certificates.
Aiming to modernize their existing platform, they envisioned a SaaS solution that could serve multiple online certification providers in the pediatric dentistry domain. With Unthinkable’s expertise in healthcare domain, the client trusted us to take over and streamline the workflows as per the industry standards.
Their requirements include:
Scalable Application Architecture: Build a robust, high-performing platform capable of training a large number of dentists simultaneously without affecting user experience.
Role-Based Access Control: Implement a system with different roles (super-admin, admin, applicant, etc.) with tailored permissions and data access.
End-to-End Certification Automation: Automate the certification process, enabling applicants to apply for exams, make payments, download course materials, and track certifications online.
Assessment and Feedback Management: Allow managers and admins to review submitted results, assess assignments, and provide feedback to applicants.
Two-Way Communication Channel: Integrate messaging features to enable applicants to communicate directly with admins regarding queries or results.
Experienced Technology Partner: Engage a software engineering partner with healthcare domain expertise to understand and manage the client’s operational knowledge.
