Business Situation & Requirements
The health supplements and sports nutrition industry is highly competitive, driven by evolving consumer expectations, growing demand for personalization, and strong omnichannel competition.
The client was generating 70% of revenue through offline retail outlets across Canada and 30% through the eCommerce portal. To improve profit margins and ensure long-term sustainability in the digital era, the client aimed to enhance the existing e-commerce platform with technical and functional advancements. However, the platform was built on outdated software architecture and hosted on an on-premise data center that lacked scalability.
The legacy technology stack was unable to support rising demand, while increasing maintenance costs, driven by firewalls, backup servers, and recurring infrastructure contract renewals, added to operational strain. Ensuring near 24×7 availability of applications and data was also critical, yet difficult to achieve with the existing setup.
To address these challenges, the client required a scalable, secure, and high-performing cloud-based infrastructure capable of handling traffic fluctuations and future growth. The objective was to reduce infrastructure maintenance costs, eliminate on-premise dependencies, ensure high availability and data reliability, and build a resilient digital ecosystem to support sustained eCommerce expansion.
The key requirements were:
Conduct a detailed discovery phase to assess the existing on-premises infrastructure, business workflows, third-party integrations, and data dependencies, and define a clear cloud migration and modernization roadmap.
Transition from costly on-premises systems to a secure, scalable cloud infrastructure capable of supporting high traffic volumes, peak demand periods, and future business growth.
Design a scalable and resilient architecture that enables faster deployment cycles, improved system responsiveness, and the ability to quickly adapt to changing customer expectations.
Enhance the digital shopping experience by improving website performance, reducing latency, and ensuring seamless navigation, checkout, and order fulfillment processes.
Automate key business operations, including inventory management, order processing, invoicing, purchase cycles, and customer onboarding, to eliminate manual effort and improve operational efficiency.
Ensure secure and compliant migration of sensitive business and transactional data of over one million customers while maintaining data integrity, privacy, and uninterrupted business operations.
