Healthcare IT Services

Implementation timelines vary by project scope. Small practice EHR deployments typically take 2-4 months, while hospital-wide implementations require 12-24 months. Cloud migrations average 3-6 months, and system integrations usually complete within 1-3 months. We provide detailed timelines and milestones during the discovery phase to set clear expectations.

We implement comprehensive HIPAA compliance measures including data encryption, access controls, audit logging, regular risk assessments, staff training, and incident response protocols. All services include Business Associate Agreements (BAAs), and we embed privacy and security measures into every layer of your IT infrastructure to minimize risks and maintain regulatory compliance.

We design implementations to minimize operational disruption through after-hours deployment, phased rollouts, comprehensive staff training, and on-site support during transitions. Most clients experience minimal impact as we maintain system continuity while introducing new technology. We can also run systems in parallel during critical transition periods.

Our training programs include role-based instruction for different user groups, hands-on practice sessions, quick reference guides, video tutorials, and super-user training for internal champions. We customize training to your specific workflows and provide ongoing support, refresher sessions, and additional resources as needed to ensure successful adoption.

Pricing depends on organization size, service scope, and specific requirements. We offer project-based pricing for implementations, monthly retainers for managed IT services, and hourly rates for consulting. All proposals are transparent and itemized with no hidden fees. We can provide an ROI analysis and discuss flexible payment options during the consultation phase.

We provide comprehensive ongoing support including 24/7 help desk for urgent issues, regular system maintenance and updates, performance monitoring, security patch management, user support, and quarterly business reviews. Our Service Level Agreements (SLAs) guarantee rapid response times with critical issues receiving a 15-minute response and 4-hour resolution target.

Yes, we’re vendor-agnostic and experienced with major healthcare platforms including Epic, Cerner, Allscripts, Athenahealth, and hundreds of other applications. We focus on integration and optimization rather than forcing system replacements, ensuring seamless connectivity between your existing tools and any new solutions we implement.

We work with all major EHR platforms including Epic, Cerner, Meditech, Allscripts, Athenahealth, eClinicalWorks, NextGen, and specialty-specific systems like PointClickCare for long-term care and Netsmart for behavioral health. Our team has deep expertise in EHR implementation, optimization, customization, data migration, and ongoing support across these platforms.

Absolutely. We provide complete cloud migration services including assessment and planning, HIPAA-compliant infrastructure setup on AWS, Azure, or Google Cloud, secure data migration, application optimization, cost management, and ongoing cloud support. Cloud solutions offer better scalability, disaster recovery, and accessibility while reducing capital expenditure and IT overhead.

We implement multi-layered security including 24/7 monitoring, next-generation firewalls, endpoint protection, regular vulnerability assessments, multi-factor authentication, email security, and comprehensive backup systems. Our proactive threat detection and incident response protocols typically identify and neutralize threats before they impact operations, protecting your organization from ransomware, data breaches, and cyber attacks.