Business Situation and Requirements
Under regulatory guidelines, life insurance companies in India are required to store national ID numbers in a masked format. Meeting this requirement involves updating legacy systems, securely handling sensitive customer data, integrating with existing tools, and maintaining smooth operations across policies and claims. At the same time, organizations must ensure full compliance while safeguarding customer information.
To address these challenges, Pramerica Life Insurance aimed to develop a solution that could automatically mask national ID numbers already present in customer documents. The primary goal was to strengthen data privacy and security, protecting sensitive personal information while still allowing the documents to be used for legitimate business and verification purposes. This solution not only ensures compliance with regulatory mandates but also reduces the risk of unauthorized access to confidential customer data.
Their key requirements include:
Automated Data Masking: Implement a solution to automatically mask national ID numbers across large volumes of customer documents.
High Volume Processing: Efficiently process approximately 500,000 documents without manual intervention.
Integration with IBM FileNet: Seamlessly access and retrieve documents stored on the FileNet enterprise content management system.
Secure Replacement of Original Files: Replace original documents with masked, compliant versions while maintaining data integrity.
Compliance Adherence: Ensure all masked documents meet the Government of India’s data security mandate.
Operational Efficiency: Minimize downtime and optimize performance to support large scale automation without impacting business operations.
