CPCL’s existing e-PMS had been in place for years, but its workflows no longer mirrored how performance cycles actually ran across the refinery and corporate offices. We kept the core appraisal logic that teams were already familiar with and rebuilt the system around clearly defined roles, so that every stage of the cycle, from goal setting to final assessment, moved through the right hands without manual follow-ups.

• Built a SaaS-based PMS aligned with existing workflows and appraisal processes
• Enabled seamless management of performance planning, review cycles, and final appraisals
• Structured the system around key roles such as appraisee, appraiser, reviewer, and administrators for smoother coordination
• Captured KPIs, KRAs, and competencies to support accurate evaluations

Performance data is among the most sensitive employee information a company holds, and CPCL, as part of the Indian Oil group, operates under strict compliance expectations. We deployed the platform in a secure cloud environment that met MSP compliance requirements and built-in safeguards against the most common threats, then tested the system extensively under load before go-live to ensure it would hold up in real conditions.

• Deployed on a secure cloud environment with MSP compliance
• Protected against common threats such as DDoS and unauthorized access
• Tested for performance, load, and stability to ensure consistent system behavior

Years of appraisal records, employee history, and performance data sat in CPCL’s legacy system. Losing any of it during the move wasn’t an option, since historical performance data feeds into promotions, succession planning, and compliance reviews. We used a structured ETL approach to cleanly bring everything into the new platform, validated the migrated records, and built a centralized employee database that became the single source of truth going forward.

• Migrated existing data using a structured extract, transform, and load approach
• Created a centralized employee database with all required attributes
• Ensured data accuracy and continuity during the transition

A new system only works if people actually use it, so adoption was treated as part of the delivery rather than an afterthought. We ran on-site training sessions to walk teams through the new workflows, then stayed engaged throughout the post-launch period to address issues, push updates, and refine the system based on its use in practice.

• Conducted onsite training to help teams adopt the new system quickly
• Provided continuous support for issue resolution and system updates
• Ensured smooth day-to-day usage with minimal disruption

The legacy system worked, but it was built for an earlier generation of users, heavy on forms and light on visibility. CPCL wanted a platform where employees and managers could see where they stood at any point in the cycle without having to dig through screens. We redesigned the interface around dashboards and real-time updates, so the data people needed surfaced naturally instead of being buried.

• Redesigned the interface with dashboards, charts, and real-time updates
• Simplified navigation to reduce time spent on routine tasks
• Made the system easier to use across different roles and experience levels

As a refinery operating around the clock, CPCL needed a system that performed reliably across shifts and locations. We built the platform on Java and Angular to keep it stable for the long run while supporting both web and mobile access. The architecture was sized to handle 300+ concurrent users from day one, with headroom for new modules and growing user counts as CPCL expands its digital footprint.

• Developed using Java and Angular for web and mobile access
• Supported 300+ concurrent users without performance issues
• Designed the architecture to handle future expansion, including new modules and user growth