About the Client
Founded in 1949 and based in DENSO, the company is a leading global automotive supplier. It serves major clients, including Toyota, Honda, General Motors, Ford, and Volvo, delivering technologies that support safer, efficient, and sustainable mobility solutions worldwide.
Business Situation & Requirements
DENSO relied on a manual audit process to maintain quality across its global service dealer network of automobile parts. Audit logs were managed through spreadsheets, making the process time-consuming, error-prone, and difficult to track. It also required frequent on-site visits, leading to high operational costs and delays. Limited real-time visibility further slowed issue identification, while logistical constraints caused audits to be missed or postponed.
To bridge this gap, DENSO sought a technology-driven solution to streamline audits. The goal was to automate workflows, reduce manual effort, and enable real-time tracking. They required a centralized system to improve efficiency, ensure compliance, and support remote audits, making the process more scalable and reliable.
The key requirements were:
Define a development roadmap and recommend an efficient, scalable technology stack
Build a web application to automate audits and enable remote assessments
Provide real-time tracking and visibility of audit progress and outcomes
Design a user-friendly interface for a seamless user experience across roles
Implement security controls aligned with industry compliance standards
Deploy and manage infrastructure on the AWS cloud platform
Solution
Unthinkable initiated the engagement by defining the platform architecture, refining requirements, and shaping the product vision and roadmap. The team selected a scalable stack using ReactJS, Node.js, and AWS to meet audit complexity and performance needs.
Custom workflows were designed to streamline the entire audit lifecycle, ensuring clarity and efficiency. The application supported four user roles: Main Admin, Country Admin, Team Member, and Service Dealer, enabling structured access, better coordination, and improved audit management across the network. Dedicated modules were developed for each user role to ensure streamlined workflows and efficient audit execution:
Main Admin and Country Admin
- Secure login with email, password, and 2FA authentication
- Manage users, roles, and dynamic role-based form fields
- Create and manage product categories and audit questionnaires
- Plan audits, track lifecycle, and view reports and analytics
Team member (TM)
- Conduct audits via F2F, remote, and self-audit modes
- Upload evidence, including videos, images, and recordings
- Update audit status and manage reports and re-audits
- Perform remote audits using integrated video conferencing
Denso Service Dealer (DNSD)
- Complete audits without requiring login access
- Participate in remote audits via video calls
- Perform self-audits and submit required evidence
- Use a simple interface for quick audit form completion
Setting up the AWS infrastructure
- Configure EC2, S3, RDS, and VPC for scalability
- Implement IAM roles, encryption, and network security controls
- Ensure secure storage and transfer of audit data
- Deploy and optimize the application for high performance on AWS
The Impact
The compliance management solution significantly improved audit efficiency and flexibility for DENSO. With 158,000+ employees globally and operations across 30+ countries, automation reduced manual effort and enabled faster audits. Real-time monitoring helped teams quickly identify and resolve issues, improving overall quality and compliance standards.
Additionally, remote audits reduced reliance on on-site visits, lowering operational costs across 200+ subsidiaries and affiliates worldwide. The centralized system improved visibility, consistency, and audit coverage. Following these results, the client extended the engagement, entrusting further projects to drive continued digital transformation.
158,000+
employees globally
200+
subsidiaries and affiliates worldwide
30+
countries presence
