Business Situation & Requirements
DENSO relied on a manual audit process to maintain quality across its global service dealer network of automobile parts. Audit logs were managed through spreadsheets, making the process time-consuming, error-prone, and difficult to track. It also required frequent on-site visits, leading to high operational costs and delays. Limited real-time visibility further slowed issue identification, while logistical constraints caused audits to be missed or postponed.
To bridge this gap, DENSO sought a technology-driven solution to streamline audits. The goal was to automate workflows, reduce manual effort, and enable real-time tracking. They required a centralized system to improve efficiency, ensure compliance, and support remote audits, making the process more scalable and reliable.
The key requirements were:
Define a development roadmap and recommend an efficient, scalable technology stack
Build a web application to automate audits and enable remote assessments
Provide real-time tracking and visibility of audit progress and outcomes
Design a user-friendly interface for a seamless user experience across roles
Implement security controls aligned with industry compliance standards
Deploy and manage infrastructure on the AWS cloud platform
