About the Client
The client is a global investor focused on sustainable infrastructure across multiple asset classes, including energy infrastructure, long-life infrastructure, digital infrastructure, real estate, and private equity. With years of global business experience, the organization has built a strong international presence. Today, it operates through a network of 17 offices worldwide and is headquartered in London, UK.
Business Situation and Requirements
The client recognized the need to embrace AI technology and decided to adopt it to empower its workforce and improve operational efficiency. Their vision was to create a platform powered by generative AI that could transform how employees interact within the organization. It would also improve the overall employee experience by enabling smooth interactions and providing quick access to information within a secure environment.
To turn this idea into a practical solution, the client sought a reliable technology partner. They needed support with strategy, architecture, and development. Unthinkable was selected for its strong expertise in generative AI app development, deep technical knowledge, and a problem-solving approach.
Their key requirements included:
Build a secure AI platform that only authorized employees can access, ensuring data privacy and protection.
Design the system with scalability in mind so it can grow quickly as business needs evolve.
Create a clean, intuitive UI/UX that makes it easy for employees to interact with the platform efficiently.
Enable smooth and efficient AI model training to help employees work smarter and boost productivity.
Add collaboration features that encourage teams across departments to share knowledge and work together seamlessly.
Solution
The platform was built using React for the front end and Node.js for the back end. MongoDB with Cosmos DB was used for secure data storage and fast access. Microsoft Azure and Microsoft AI APIs were chosen for the AI architecture layer. This setup ensured the solution was scalable, secure, and easy to manage.
Our team developed a web-based user and Admin portal for the client. Some of their standout features included:
Web-based User portal
Our team included a range of features in the user portal to enhance the internal interactions as well as establish a secure network for the same. The AI-based portal includes the following distinct features:
- Submit Questions: Ask questions effortlessly and get relevant answers, making interaction with the AI platform simple and effective.
- Conversation Threads: Go back to previous discussions anytime to keep track of context and continue conversations smoothly.
- Quick Search: Instantly locate information or past chats with a keyword-based search, saving time and effort.
- Remove Chats: Clear chat history whenever needed, ensuring better control over interactions and personal privacy.
Admin Portal
The admin portal included key features that enhanced the functionalities designed especially to streamline the administrative tasks, ensuring a seamless management experience for the client.
A few key features included:
- Admin Control: The portal provided administrators with the tools and insights needed to oversee interactions, track system performance, and make well-informed decisions.
- User Management: Managing users was simple, with access to dashboards that displayed key details like total and active users, employee information, last interaction dates, questions asked, and chat history.
- Reports & Analytics: Daily and monthly reports offered clear insights into system performance and user engagement, helping teams stay informed.
- Sort & Filter: Data could be easily organized and categorized, making it quick to locate relevant information when needed.
- Integrated Features: The admin portal included all the features available to employees, ensuring administrators had access to the same powerful tools.
This complete set of features gave administrators everything they needed to manage and oversee the platform smoothly and effectively.
Impact
The client’s vision of building an innovative generative AI platform came to life and even exceeded expectations. Moving to Microsoft Azure ensured strong security while protecting sensitive data, and the intuitive portals made it easier for employees to work more efficiently.
At the same time, knowledge-sharing features encouraged better collaboration across teams, driving innovation. The partnership with Unthinkable led to a robust, feature-rich platform, leaving the client highly satisfied and strengthening their position as a forward-thinking industry leader.
300K
Lifetime Questions Asked
2000+
Active Users
100K
Threads Shared
