About the Client
The company is a leading provider of point-of-sale software and hardware in Nigeria. It offers all-in-one POS systems and mobile data collection tools to businesses across Africa. These solutions help simplify sales and inventory management. In addition, the platform provides actionable insights that allow managers to make smart decisions.
Business Situation and Requirements
As a B2B payment solutions provider for retail businesses, the client sought to move beyond traditional POS systems and enable retailers to offer a more modern, digital shopping experience. But building a mobile platform integrated with the existing ERP and web portal was technically challenging and time-sensitive.
To bridge this gap, the client partnered with Unthinkable to build a fully integrated and implementation-ready platform. The aim was to create a system that seamlessly integrates online and offline operations, delivering a scalable, high-performance solution to simplify business processes, boost efficiency, and help the client grow over time.
Key requirements included:
Real‑time sales and inventory tracking to ensure accurate stock levels, low‑stock alerts, and automated reorder creation.
Seamless multi‑branch management with centralized stock visibility and easy inter‑store transfers.
Comprehensive reporting and analytics for real‑time performance insights, profit margin reports, and sales trends.
Customer management and CRM capabilities to capture customer data, purchase history, and boost loyalty.
E‑commerce and omnichannel integration to unify online and offline sales channels in one system.
Scalable, user‑friendly platform with secure cloud/offline functionality that supports business growth and reliable operations.
Solution
Our team built a scalable, ERP-integrated POS solution with real-time sales and inventory tracking, ensuring accurate stock levels and automated reorders. Customers can order from preferred stores with doorstep delivery, browse products, manage shopping lists, access deals, and redeem loyalty points. The solution supports multi-branch management and provides comprehensive reporting for sales trends, profit margins, and daily performance.
With CRM capabilities and e-commerce integration, online and offline channels are unified. Its flexible, centralized design lets each outlet launch a branded app while sharing the same infrastructure, offering a scalable, secure, and user-friendly platform for growth.
Retail Point of Sale (POS) System
- Streamlines sales transactions and speeds up checkout processes.
- Tracks inventory in real time to prevent stockouts or overstocking.
- Supports multi-branch operations with centralized data management.
- Integrates customer relationship management (CRM) for loyalty programs and purchase insights.
- Provides comprehensive reporting and analytics for sales trends and profit margins.
Hospitality POS Solution
- Manages tables, floors, and reservations efficiently.
- Supports digital menus, online ordering, and room service integration for hotels.
- Tracks orders in real time to improve customer experience and service speed.
- Provides reporting on sales, staff performance, and menu popularity.
Real-Time Inventory & Warehouse Tracking
- Offers accurate, up-to-date stock levels across all locations.
- Automates reordering and replenishment processes.
- Enables multi-location stock transfers and centralized warehouse monitoring.
- Reduces losses due to mismanagement or untracked inventory.
E-Commerce & Omnichannel Integration
- Unifies online and in-store sales channels in one system.
Synchronizes pricing, inventory, and promotions across platforms. - Provides a seamless shopping experience for customers, whether online or offline.
Supports centralized reporting and order fulfillment.
RFID-Enabled Asset & Stock Tracking
- Uses RFID tagging for precise inventory traceability.
- Monitors asset movement within warehouses or across stores.
- Provides visibility into product lifecycle and stock location.
- Reduces manual scanning errors and improves operational efficiency.
Personnel & Asset Management with RFID
- Tracks personnel movement for operational safety and efficiency.
- Monitors high-value assets in real time using RFID and GPS integration.
- Supports preventive maintenance schedules and lifecycle management.
- Enhances accountability and security across the organization.
Impact
The integrated mobile solution has helped retail stores boost revenue by encouraging more frequent purchases, both online and offline. Real-time promotional updates and personalized engagement have increased customer awareness and enhanced the overall shopping experience.
Today, the platform serves over 450 clients and processes more than $20 billion in transactions annually.
It operates across 18+ African countries. The solution has accelerated digital adoption for businesses while improving customer retention through targeted engagement and loyalty-driven interactions.
450+
clients
$20B+
TVP per annum
18+
countries covered across Africa
